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  • 2017/08/20

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Return and Refund Policy

Aslongdeal.com makes very strict inspection on each piece before shipping. If a fault occurs with valid receipts, we would provide the repair, exchange, new accessories for replacement or a reasonable refund. Please note that the repair service only is guaranteed to be free within the warranty period.

1. All Customers should contact us by Customer Service Express (https://www.aslongdeal.com/help/contact-us) before returning any item (s). Aslongdeal.com will not be responsible for item (s) returned without notifying us in advance. Please make sure the following information is included:

1) Photos of the front and back of the envelope or box packing

2) The image of the model and PO item number

(https://www.aslongdeal.com/my-order)

3) Photo, video or screenshots of the defective item

4) Photo, video, screenshot, or a description of the defect or defective area

Please note that guests must assume responsibility for the return postage.

2. Please keep all the packing materials as they are needed for returns. After returning products, please provide us the tracking number of the returned package, if there is no tracking number available, a delivery receipt image is needed.

3. Refunds can be taken as cash in your account or paid coupons of origin.

4. Please use the best way to ship the item (s) back. The sender is responsible for all the consequences such as tax if customers do not inform us before returning the products by DHL, EMS, UPS and FedEx Express. And courier services such as DHL, EMS, UPS and FedEx etc. are not eligible for reimbursement for return shipping costs.

5. Please remember to include a note in your returned package indicating the following details:

1) Your order number;

2) The model of the returned item;

3) the original tracking number;

4) Your return address and telephone number.

This note will speed up the processing time for you.

6. If the policy period of warranty / return in a specific retail category page / product is different from the above policy, please follow the detail page category / product.

7. Return address and shipping cost: please contact our customer service to confirm the first address. In general, it does not cost more 20USD if you send by regular airmail, please directly contact your post office to confirm the cost.

8. If you are not completely satisfied with your purchase that are not defective or damaged, you can return the item (s) within 7 days of receipt of your shipment (Returns must be in the box of origin with all contents). All expenses incurred during the process will be to the customer. In addition, the amortization expense and / or handling fees are required for replacement or refund of the value of the article.

9. Item (s) will not be under warranty if you take the element apart without our permission, prompted by our suppliers

10. Item (s) will not be under warranty if the defect is confirmed to be caused by artificial damage or misuse.

11. Aslongdeal.com reserves the right to make changes and / or improvements to this policy. All changes will be updated on Return Policy page section / HELP forum to keep customers informed.